Frequently Asked Questions
Frequently Asked Questions (FAQ)
Find quick answers to the most common questions about High Gallery.
Orders and Payments
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), bank transfers, and other payment methods available at checkout.
Is it safe to shop at High Gallery?
Yes, we use SSL encryption technology to protect your personal and payment information. All transactions are secure.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately. If the order has not yet been processed, we can assist you. Once shipped, you will be subject to our returns policy.
Shipping
How long will it take for my order to arrive?
In Colombia: 3-7 business days. In Latin America: 7-15 business days. Delivery times may vary depending on location.
When is free shipping available?
We offer free shipping in Colombia for purchases of $350,000 COP or more.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with the tracking number.
Do you ship to my country?
We ship to all of Colombia and most Latin American countries. Check availability at checkout.
Products
How do I know what size to choose?
Each product includes a detailed size guide. If you have any questions, please contact us and we'll help you choose the right size.
Are the colors exactly as shown in the photos?
We do our best to display accurate colors, but they may vary slightly depending on your screen settings.
Do they have a physical store?
We currently operate online and have our own physical store, which allows us to offer better prices and shipping throughout Latin America.
Returns and Exchanges
Can I return a product?
Yes, you have 30 days from receipt to return products that are in their original condition with tags attached. See our Returns Policy for more details.
How do I change the size or color?
Contact us with your order number and the change you want. We'll guide you through the process.
Who pays for return shipping?
If the product is defective or there was an error on our part, we cover the cost. If it's due to a change of mind, the customer assumes the cost of return shipping.
Account and Privacy
Do I need to create an account to buy?
It's not mandatory, but creating an account allows you to easily track orders, save addresses, and access exclusive offers.
How do they protect my personal information?
We take your privacy very seriously. Please see our Privacy Policy to learn how we protect and use your information.
Other Questions
Do they offer discounts or promotions?
Yes, we regularly offer special promotions. Subscribe to our newsletter and follow us on social media to stay up to date.
How can I contact them?
You can contact us through our contact form or by email at highgallery23@gmail.com.
Didn't find your answer? Don't hesitate to contact us . We're here to help.